Havn Club DC

Operations Dashboard

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Customer Comms System

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SMS Processing

Sweep

Walk every open conversation in the inbox and finish what the bot already started. High-confidence drafts (≥ 85%, low risk) get sent. Low-confidence drafts stay for human review. Conversations the bot already finished get resolved. New customer messages get processed.

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Payment & Billing

Generate Payment Links

Create Stripe payment links for new customer orders

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Send Payment Links

Send payment link messages to customers via SMS

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Click to configure →

Link Stripe → Airtable

Find new Stripe customers since Tuesday, link to Airtable, mark paid

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Weekly Reminders

Segmented reminders by Airtable view. Pick a message variant (A/B/C) so copy varies week-to-week.

Billing + Address

Needs payment and delivery address

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Click to configure →

Billing Only

Needs payment, address already on file

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Click to configure →

Address Only

Paid, still needs delivery address

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Click to configure →

Failed Billing

Active customer, charge didn't go through

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Click to configure →

Active Customer Billing

Match Stripe Customers

Find Stripe IDs for active customers missing them

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Resend Payment Links

Send new payment links to active customers missing payment methods

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Bill Active Customers

Charge returning customers using saved payment methods

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Address Management

Extract Addresses

Scan Front conversations to find customer addresses using AI

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Utilities

Reset Payment Link Sent

Uncheck "Payment Link Sent" for orders that were marked but never actually sent

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